Shipping policy

At Lumuy, we aim to make shipping simple and transparent.

Shipping Costs

We offer free standard shipping on all orders.

Order Processing

Orders are typically processed within 1-2 business days after your order has been confirmed.

Estimated Delivery Times

Estimated delivery times vary depending on your location and are shown at checkout when available.

Please note that delivery times are estimates and may occasionally be affected by customs, carrier delays, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible at info@lumuy.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Orders

If your order appears significantly delayed or you experience an issue with delivery, please contact us at info@lumuy.com and we will assist you.